Submitting Requests
When submitting a request, it is in your best interest to:
- Clearly describe, or state, the issue or question
- Provide relevant information (a link to the space or system specs, for example)
- List the steps you took and what you tried to resolve it
- Include screenshots or video recordings that clearly demonstrate the issue or question
To inquire about our Enterprise offerings, please fill out this form (If you are an existing Enterprise customer, please contact your Enterprise Account Representative for support)
For general Spatial questions, or anything not included here, please use our Discord server.
Request Categories
Billing Inquiry
Use this option for questions about your subscription, Spatial's pricing tiers, or issues specific to billing.
If you are a Spatial+, Pro, Business, or Enterprise subscriber, please provide the email address associated with the paying account.
Report an Issue
If you are experiencing an issue or error, please provide detailed steps so we can reproduce the issue. Include what you were doing prior to the issue occurring and what you've done to try and resolve it.
Screenshots and videos of the issue are encouraged.
Spatial Studio & Creator Toolkit
If you need help with Spatial Studio, the Creator Toolkit, or have general Spatial-specific Unity questions, use this option.
Include as much relevant information as possible (how your scene is set up, scripts, screenshots, etc.).