Skip to main content

Missing sound

Comments

5 comments

  • Jake @ Spatial

    Hi Marion - what devices are you each using?
    Is the participant joining via the web, or a device?

    0
  • Marion Lüdke
    She is joining via web and i am in spatial with Oculus Quest 2. I can hear she but she can`t here me.
    0
  • Jake @ Spatial

    Has she clicked "Join Audio" in the lower-left corner in the web view?
    Also when joining in the web, she'd need to grant access to her microphone and webcam to the browser.

    0
  • Marion Lüdke

    Yes, she clicked "Join Audio". And yes she said, that she allowed access to the Mirkro. We hear her in the room. She also tried the following options:

    1. Headset

    2. Audio from her Logitech webcam

    3. Just normal computer audio

    We also have the following problem: We are always in the room with nine participants. At the beginning everyone still hears each other and with increasing time suddenly 2 people can no longer hear each other, then another 2 people. That makes work very difficult. Are there any reasons for this that we can turn off?

    Thanks for your support und your help. I'm a bit desperate because I don't know what to do, but I am responsible for the project.

    0
  • Jake @ Spatial

    I'm sorry that you've been experiencing these issues. If you can open a support ticket, our team will help you get it resolved as soon as possible! Submit a request

    0

Please sign in to leave a comment.