All users are able to communicate in spaces using their microphone. In addition, if your space is on the Pro, Business, or Enterprise pricing tier your visitors have the option to stream their webcam!
Enabling Webcam and Microphone Permissions
1. Turn on your microphone and/or webcam by opening the space menu (the three stacked dots near your avatar image in the upper-right corner of the screen)clicking on these buttons in the lower left corner. Once they are activated, they will look like the image on the right:
The keyboard shortcuts M and K will toggle the Microphone and Webcam, respectively.
2. Allow requests for camera and microphone permissions if prompted. Pictured here is Google Chrome. Scroll down to see steps for allowing permissions on other browsers.
3. If you are still having issues, check permissions and camera/microphone settings. To access the audio & video settings
- Opening the space settings by clicking the three stacked dots and selecting Settings
or click the Settings button located below the space view - Click on the Audio & Video tab and then the button next to Microphone & Video, located in the Communication section
- The browser will likely prompt you to allow permissions
If you are not seeing your Camera or Microphone, first try restarting Chrome and try using Spatial again. - If you are still having trouble accessing/using your Camera or Microphone, please verify if it's working on other sites by following instructions here: https://support.oc.edu/hc/en-us/articles/360040429292-Test-WebCam-and-Microphone-using-Google-Meet
4. Check permissions. After restarting your browser, click the lock icon next to the URL, and ensure that Camera and Microphone permissions are granted.
5. If the issue still persists after restarting your browser and checking on permissions, please reach us at support@spatial.io or in the x-support channel in our Discord with a detailed report of the issue and screenshots if applicable.
Granting Permissions in Chrome, Firefox, and Safari
Read on to learn about setting microphone and camera permissions for different browsers.
Chrome:
Firefox:
Similar to Chrome, click the icon shown in the image below.
Safari:
1. While in Spatial on Safari, Click on 'Safari'
2. Click 'Settings for spatial.io'
3. When prompted the following message, click on the drop down menu next to 'Microphone' and 'Camera' to click 'Allow'
For the changes to fully take effect, you may need to restart your browser.
To troubleshoot screen sharing audio, see this article.
Learn more about the Spatial web app here.