Did you just encounter the bump in the virtual road error window? Or maybe your space's loading fails to progress?

Why did this happen?

This most often occurs when the browser runs out of memory. The common culprit for running out of memory is when a space has had too many objects (3d models, images, videos) added to it.

If your space is running any custom code, whether Visual Script or C#, an error in the code can also cause this bump in the road. If you're familiar with browser developer tools, open the console; Spatial outputs useful information here, including error messages. These messages can be a huge time-saver when troubleshooting and equally helpful when seeking assistance from others.

Note: The Spatial VR and mobile apps handle errors differently, so you will only see this error when using Spatial in a desktop browser.

Potential Fixes

There's rarely ever a singular answer for resolving this error, but there are some actions you can take.

• Try a using a different browser - if the space works in a different browser it might be an indicator that you need to...
• Clear your browser's cache - clearing the cache can remove problematic cached files
• Use the browser's developer tools to clear data, storage, and cookies - this will reset everything and when you visit the Spatial website again, it'll be like visiting for the first time (see more below)
• Visit your space using a mobile device and remove potentially offending objects (3d models, videos) - perhaps a 3d model was added just before this error started; if you're adding models from Sketchfab, for example, keep in mind that not everything available has been optimized for use on the web.

Most browser developer tools will have similar features. Below is an example of how to clear site data and cookies using Chrome.

First, open the browser tools (F12 on the keyboard) or open them using the Settings menu

When the developer tools are open, click on the Application tab.

Select the "including third-party cookies" option and then click the Clear site data button. Try to access your space again.

What to do when you can't resolve the error

Let us help! Submit a request to our support desk. Take a moment to read through the information on that page.

We can provide you the best support if you give us the following information:

• Include a link to the space
• Mention you've gone through the steps in this document
• Describe what you think may have caused this error
  • Include screenshots of any error messages you may have seen in the browser's developer console
  • Was a 3d model recently added to the space that may have caused the error?